Before dispatch
We confirm the delivery destination, equipment, packing requirements, costs and estimated timescale as part of your quote or order. Dates remain estimates unless a specific commitment has been agreed in writing.
International deliveries
International orders can involve customs clearance, duties, taxes and import requirements. Unless DDP terms are specifically agreed in your quote, the recipient is responsible for applicable import duties, taxes and clearance requirements.
Track an agreed shipment
Use your courier name and tracking reference to check the courier’s current status. Contact us if your tracking details are missing or you need help with your order.
Delivery issues
Check the shipment on arrival and contact us promptly about damage, missing items or an incorrect delivery. Keep the packaging and photographs so the issue can be investigated.
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