Help & support
A few answers.
A clearer next step.
Common questions about buying, selling and sourcing XR hardware.
Buying
How do I request a quote?
Choose a product and send its quantity, preferred condition and destination. For several models, use the sourcing form. Our team reviews each enquiry before preparing a quote.
What do New, Refurbished and Used mean?
These are separate condition options for a product. The specific condition, included items and warranty are confirmed in the offer or written quote. Tell us which condition you need.
Does a catalogue listing mean the item is in stock?
No. Check the displayed availability. Some products are available to source or require a sourcing enquiry. An exact stock number is displayed only when the team chooses to publish a confirmed quantity.
Payment
How can I pay?
Orders are handled by invoice and bank transfer under the agreed payment terms. The public website does not take card or PayPal payments.
Selling
Can I sell more than one type of headset?
Yes. Add product lines to the sell form or attach a stock list. Include quantities, condition, location and any useful photographs.
Sourcing
Can you source discontinued hardware?
We can review enquiries for discontinued and end-of-life devices. Supply, condition and software support vary and are confirmed for the equipment available.
Delivery
Do you handle international enquiries?
Yes. Include the destination country and timescale so delivery, customs and any other requirements can be discussed in your quote.
Company
Can I visit XRDepot?
Visits are by appointment only. Please contact the team before travelling to 91 Brighton Road, Redhill, Surrey, RH1 6PS.
Support
Is there a standard warranty on everything?
No. Warranty depends on the device, condition and written offer. Check the warranty information and your formal quote before ordering.
Still have a question?
We’re happy to discuss your requirements.